Whether we ignore change or embrace it, we face the consequences of our choice and the concierge industry today is the best example as it finds itself at a crossroads in 2017. Until now, much of the industry has shied away from technology and modern communication out of fears that embracing it would threaten the […]
/wp-content/uploads/2017/04/Revolutionizing-Communication-in-the-Concierge-Industry.png5121024Pam/wp-content/uploads/2017/01/ask-pam-logo.pngPam2017-04-17 11:25:532017-04-17 13:05:47Revolutionizing Communication: new opportunities for the Concierge industry
When I started writing this piece, my aim was to illustrate innovation in the concierge industry, highlighting our efforts to create a better customer experience, but after hours and days of wracking my brain, I simply couldn’t find enough concrete examples of innovation. I tried my best to just be nice, but this is not […]
Determining pricing for your concierge work can be complicated; not only is our industry a niche one, it is also very complex, with an incredibly wide variety of different services offered. The role of a Concierge and the tasks associated with the daily work and routine can vary from more difficult ones like supplying 30 […]
/wp-content/uploads/2017/02/1-1.png299800Pam/wp-content/uploads/2017/01/ask-pam-logo.pngPam2017-02-19 20:15:312017-03-11 15:55:53Dealing with one of the Concierge’s Great Challenges: Determining Client Pricing
Last week marked a huge personal success for me: we pulled off our first official webinar. I did it, we did it, and now it’s time to share the full story, the behind-the-scenes work that went into the hour-long webinar that you can watch here. Don’t miss it–you’ll learn everything you need to know about […]
/wp-content/uploads/2017/02/Behind-Scenes-Social-Media-Webinar-for-Concieges.png299800Pam/wp-content/uploads/2017/01/ask-pam-logo.pngPam2017-02-13 10:26:462017-02-16 10:21:39A Behind-the-Scenes Peek at our Recent Social Media Webinar!
When we talk about the talents of a top concierge, we often hear “you either have it, or you don’t.” Is this a legitimate belief? What does it *really* take to excel as a concierge? While the industry is very segmented with different needs and fields, there are undoubtedly some characteristics that behoove concierges across all […]
/wp-content/uploads/2017/02/concierge_grand_hotel_budapeste.jpg5431200Pam/wp-content/uploads/2017/01/ask-pam-logo.pngPam2017-02-01 19:41:322017-02-16 10:25:35What does it *really* take to excel as a concierge?
Pam Alfred is the Founder and CEO of Ask PAM, a productivity management platform and community network for Concierges. Pamela accumulated 10 years of experience in the Hospitality and Concierge industry and she is now on a mission to empower Concierges while taking the industry to the next level. Make sure to stay tuned and […]