This is a Picture of a traveller using a cellphone in a middle of nowhere
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Revolutionizing Communication: new opportunities for the Concierge industry

Whether we ignore change or embrace it, we face the consequences of our choice and the concierge industry today is the best example as it finds itself at a crossroads in 2017. Until now, much of the industry has shied away from technology and…

INNOVATION: the Concierge’s Weak Spot

When I started writing this piece, my aim was to illustrate innovation in the concierge industry, highlighting our efforts to create a better customer experience, but after hours and days of wracking my brain, I simply couldn’t find enough…

Dealing with one of the Concierge’s Great Challenges: Determining Client Pricing

Determining pricing for your concierge work can be complicated; not only is our industry a niche one, it is also very complex, with an incredibly wide variety of different services offered. The role of a Concierge and the tasks associated…
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A Behind-the-Scenes Peek at our Recent Social Media Webinar!

Last week marked a huge personal success for me: we pulled off our first official webinar. I did it, we did it, and now it’s time to share the full story, the behind-the-scenes work that went into the hour-long webinar that you can watch here.…
Concierge

What does it *really* take to excel as a concierge?

When we talk about the talents of a top concierge, we often hear “you either have it, or you don’t.”  Is this a legitimate belief? What does it *really* take to excel as a concierge? While the industry is very segmented with different…
introducing Ask PAM
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Pam from Ask PAM - Introduction 2k17

Pam Alfred is the Founder and CEO of Ask PAM, a productivity management platform and community network for Concierges. Pamela accumulated 10 years of experience in the Hospitality and Concierge industry and she is now on a mission to empower…
Do Concierges Collaborate?
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Do Concierges Collaborate?

Collaboration within the concierge industry is too broad and intriguing a subject to reduce to a single post. This is the first of our series of concierge interviews and industry updates. Enjoy, and stay tuned... PART 1 : Concierge magic…

2017 Checklist or How to Start off the year on the right foot (for Concierge Business)

As we kick off the New Year 2017 this is often the question we face. Will it be THE YEAR? How can I do something different from last year? How can I get better? Are there new horizons out there for me to conquer? I want to say, it is…
Live Webinar for Concierges - How to get more clients
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Small Concierge Businesses: How to get more clients?

Following up our first webinar for small Concierge Businesses, I would like to thanks all the Concierges who were able to make it. For those who couldn't find  below the recap. [Due to some technical issues, I will re-do this webinar and…
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5 Top Concierge Behaviors through Technology Transition

Since Ask PAM launched a few months ago with this crazy idea to make a difference in the Concierge & Hospitality Industry, it’s been a great success. We wanted to share with you the different type of Concierge behaviors we encounter…