Do Concierges Collaborate?
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Do Concierges Collaborate?

Collaboration within the concierge industry is too broad and intriguing a subject to reduce to a single post. This is the first of our series of concierge interviews and industry updates. Enjoy, and stay tuned... PART 1 : Concierge magic…

In the Life of a Young Hotel Concierge: A mistake that could have been avoided or the power of information.

  A busy Saturday afternoon in Montreal. The hotel is fully booked and guest requests and questions are flying in from all directions. A lady and her daughter inquire about a biking tour. They tell me they’ve “been all around Old…

In the Life of a Young Hotel Concierge and The New Habits

Laurent LS. concierge at a five-star hotel in Montreal, tells us about the challenges of adapting to new travelers behaviour. "The hospitality industry has undergone major changes in recent years. From reservation systems to task management…

Win your customer’s hearts by understanding what they really need

As a concierge, you want to know who your clients really are. Not just their labels, but who they are personally – what type of business travelers they are.  As part of our customer development, we interviewed hundreds of business travelers…
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Montreal Exclusive: Business Lunch To Impress

On the business battlefield, every move matters. From something as insignificant as the choice of a restaurant, for a business lunch it can be the key to your successful negotiation of the deal. As we know, there is always an emotional part…
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Why CONCIERGE is the best job in the world

There’s nothing in life that surprises a concierge. The most professional concierge deals with challenging yet rewarding requests from their clients on a daily basis, and the best concierge, loves the adventurous life the job brings. That…