Posts

INNOVATION: the Concierge’s Weak Spot

When I started writing this piece, my aim was to illustrate innovation in the concierge industry, highlighting our efforts to create a better customer experience, but after hours and days of wracking my brain, I simply couldn’t find enough…
introducing Ask PAM
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Pam from Ask PAM - Introduction 2k17

Pam Alfred is the Founder and CEO of Ask PAM, a productivity management platform and community network for Concierges. Pamela accumulated 10 years of experience in the Hospitality and Concierge industry and she is now on a mission to empower…
Do Concierges Collaborate?
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Do Concierges Collaborate?

Collaboration within the concierge industry is too broad and intriguing a subject to reduce to a single post. This is the first of our series of concierge interviews and industry updates. Enjoy, and stay tuned... PART 1 : Concierge magic…

In the Life of a Young Hotel Concierge: A mistake that could have been avoided or the power of information.

  A busy Saturday afternoon in Montreal. The hotel is fully booked and guest requests and questions are flying in from all directions. A lady and her daughter inquire about a biking tour. They tell me they’ve “been all around Old…
Live Webinar for Concierges - How to get more clients
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Small Concierge Businesses: How to get more clients?

Following up our first webinar for small Concierge Businesses, I would like to thanks all the Concierges who were able to make it. For those who couldn't find  below the recap. [Due to some technical issues, I will re-do this webinar and…

In the Life of a Young Hotel Concierge and The New Habits

Laurent LS. concierge at a five-star hotel in Montreal, tells us about the challenges of adapting to new travelers behaviour. "The hospitality industry has undergone major changes in recent years. From reservation systems to task management…
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5 Top Concierge Behaviors through Technology Transition

Since Ask PAM launched a few months ago with this crazy idea to make a difference in the Concierge & Hospitality Industry, it’s been a great success. We wanted to share with you the different type of Concierge behaviors we encounter…

What is a Concierge?

A concierge is a person who naturally masters the ins and outs from his guests to a specific environment. Every high-end hotel will have a concierge whose role is to take care of every guest’s desire as they represent the face of the institutions…
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Montreal Exclusive: Business Lunch To Impress

On the business battlefield, every move matters. From something as insignificant as the choice of a restaurant, for a business lunch it can be the key to your successful negotiation of the deal. As we know, there is always an emotional part…