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Revolutionizing Communication: new opportunities for the Concierge industry

Whether we ignore change or embrace it, we face the consequences of our choice and the concierge industry today is the best example as it finds itself at a crossroads in 2017. Until now, much of the industry has shied away from technology and…

INNOVATION: the Concierge’s Weak Spot

When I started writing this piece, my aim was to illustrate innovation in the concierge industry, highlighting our efforts to create a better customer experience, but after hours and days of wracking my brain, I simply couldn’t find enough…