Posts

INNOVATION: the Concierge’s Weak Spot

When I started writing this piece, my aim was to illustrate innovation in the concierge industry, highlighting our efforts to create a better customer experience, but after hours and days of wracking my brain, I simply couldn’t find enough…

Hospitality Industry needs to be "ahead of the curve"

In the hospitality industry nowadays, it’s not about what’s “hot today”, but rather about “how can we be ahead of the curve”. The hotel industry is an industry that evolves quickly yet slowly at the same time… While hotels have…